Heyaro terms

Service Terms

Service Terms

Heyaro provides AI automation planning, setup and support services for repeated business workflows. Each engagement is scoped around agreed inputs, outputs, tools, approval rules and deliverables.

Service Scope

Services may include workflow discovery, current-state mapping, workflow recommendations, AI instructions and rules, forms or intake flows, tool handoffs, testing, documentation, launch adjustments and ongoing care.

Proposals And Scope Changes

Project scope, price, timeline and deliverables are confirmed before work begins. Requests outside the agreed scope may require a new estimate, revised timeline or separate approval.

Payment And Third-Party Costs

Customers are responsible for paying agreed Heyaro fees and any third-party software, model usage, hosting, automation, CRM, calendar, email, payment or integration costs unless agreed otherwise in writing.

Customer Responsibilities

Customers must provide accurate information, access to relevant tools, workflow examples, timely feedback and approval of customer-facing messages, pricing, bookings, exceptions and sensitive actions.

AI Limitations And Approval

AI systems can organise information, draft outputs and route work, but they can make mistakes. Heyaro recommends human approval for pricing, bookings, legal or financial commitments, sensitive replies, discounts, refunds and exceptions unless a separate approved rule says otherwise.

Intellectual Property

Customers retain ownership of their business information and materials. Heyaro retains ownership of its pre-existing templates, methods and know-how. Project-specific deliverables are licensed or assigned according to the agreed proposal.

Confidentiality

Heyaro will treat non-public customer information as confidential and use it only for service delivery, support, security, legal obligations and agreed workflow improvement.

Cancellations, Pauses And Refunds

Workflow blueprints are non-refundable once work has started. Build projects may be paused or cancelled according to the agreed proposal. Refunds, if any, are limited to unused fees after completed work and third-party costs are accounted for.

Ongoing Support

Ongoing care may cover monitoring, error review, small workflow refinements, prompt and rule adjustments and summary updates. It does not include unlimited new builds, major integrations or emergency support unless agreed separately.

Liability

Heyaro does not guarantee revenue, lead volume, conversion rate, savings, search rankings or any specific commercial outcome. To the maximum extent permitted by law, liability is limited to the fees paid for the relevant service.

Disputes

If a dispute arises, both parties should first try to resolve it in good faith by written communication before escalating to formal processes.

Contact

For service or billing questions, contact hello@heyaro.com.