New Heyaro wedge

Defect Desk for small builders

Stop post-handover defects turning into inbox chaos.

Heyaro turns messy defect emails, texts, and photos into a clean builder approval queue: issue summaries, missing-photo checklists, likely trade call-ups, tracker rows, and neutral client update drafts.

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Pilot offer

Defect Desk Starter

A$299/month

Setup from A$750 after fit check. Start with one shared defect inbox or copied handover messages, then tune from real issues. First proof step: one anonymised defect cleanup before a paid pilot.

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The pain

Small builders do not need another huge portal first.

Clients send defect photos with missing room, date, and urgency.
Warranty questions get mixed with complaints and normal maintenance.
Trade follow-up is hard when the issue is not cleanly described.
Owners need calm client replies without accidentally admitting liability.

Pilot promise

One messy defect example should prove the value.

Before asking a builder to change systems, Heyaro can clean up one anonymised real message and show the output.

Before

Messy client message

Email thread, vague photos, SMS follow-up, warranty question, missing context.

After

Builder-ready handoff

Issue register row, missing evidence, suggested trade category, neutral draft reply.

Decision

Paid pilot or stop

If the sample is useful, move to a monthly pilot. If not, no heavy build.

Workflow

One intake lane. Six useful outputs.

The system prepares the admin work. The builder still approves client replies, warranty positions, and trade instructions.

Message arrives Issue classified Photos checked Trade suggested Reply drafted Tracker updated

Input example

What the client sends.

Homeowner: We moved in last month and there is water bubbling under the vanity. Also the ensuite door is sticking again. Photos attached.

Follow-up text: The plumber already came once. Can someone please tell me if this is warranty?

Attachment names: IMG_1027.jpg, IMG_1031.jpg, video.mov

Heyaro output

What the builder receives.

Issue 1: Ensuite vanity water bubbling. Urgency: medium-high. Missing: wider room photo, date first noticed, whether active leak is present.
Issue 2: Ensuite door sticking again. Urgency: low-medium. Missing: photo/video showing latch gap and humidity context.
Likely trade call-up: plumber for vanity check; carpenter/joiner for door inspection after moisture issue is ruled out.
Draft reply: calm acknowledgement, request missing photos, confirm team review, no warranty admission.

Best fit

Who this is for.

Boutique builders handing over 5 to 50 projects a year.
Renovators managing bathroom, kitchen, extension, or custom home defects.
Small teams using email, SMS, WhatsApp, photos, and spreadsheets.
Builders who want better records without forcing every client into a portal.

Not for

Where this should not be sold.

Builders already using a defect portal properly.
High-volume volume builders with established warranty departments.
Serious disputes needing legal, insurer, certifier, or expert evidence immediately.
Anyone expecting AI to decide warranty liability or dispatch trades by itself.

What the monthly service includes

A simple operating rhythm.

Shared defect intake or copied message workflow.
Defect register updates with priority, missing evidence, and likely next action.
Neutral client update drafts for approval.
Weekly summary of open, waiting, trade-needed, and closed items.
Monthly tuning of categories, wording, and owner rules.

Boundaries

What Heyaro does not decide.

No legal, engineering, or warranty liability decisions.
No promises to clients without builder approval.
No trade dispatch without the builder's rule set.
No replacement for a builder's contract, insurer, certifier, or solicitor.

Validation plan

Fast test before building heavy software.

Build one before/after sample.
Message 30 boutique builders and renovators.
Offer one free anonymised defect cleanup.
Ask whether they would pay for a monthly managed defect inbox.